Effective 14 October 2026. Version 1.0.
In short: To prepare a visa application we need sensitive documents such as your passport, CNIC and bank statements. We collect only what the destination country requires, use it only for your application, share it only with the authorities and companies involved in that application, and delete document copies 90 days after the decision unless you ask us to keep them. We never sell your data.
Chapter 01
1. Who we are
legal name, trading as Visit Visa Specialists, 226-B, Tulip Extension, Tulip Block, Sector C, Bahria Town, Lahore 53720, Pakistan, travel agency licence licence number. For any privacy question or request, contact info@visitvisaspecialists.pk.
Chapter 02
2. What data do we collect?
| Data | Examples | Why we need it |
|---|---|---|
| Contact details | Name, phone/WhatsApp number, email, city | To reply to you and manage your case |
| Identity documents | Passport bio page and previous visas, CNIC/NICOP, photographs | Required by every visa application |
| Family documents | NADRA family registration certificate (FRC), nikah nama, children's B-forms | Required when family members travel or a sponsor is involved |
| Financial documents | Bank statements, bank maintenance letters, FBR tax returns, salary slips | Embassies ask for proof of funds and income |
| Employment or business documents | Employer NOC, salary certificate, business NTN, SECP or Chamber of Commerce registration | Proof of ties to Pakistan |
| Travel information | Travel dates, itinerary, bookings, previous refusals | To complete the application form accurately |
| Health information (only where required) | Polio vaccination certificate, travel insurance | Where a destination or departure rule requires it |
| Website data | Pages visited, device type, approximate location, referrer | To understand which pages help people (see section 7) |
We do not ask for documents a destination does not require. Please do not send documents until a consultant asks for them.
Chapter 03
3. How do we use your data?
- To advise you, prepare and check your visa file, and submit it where you ask us to.
- To contact you about your case on WhatsApp, phone or email.
- To keep accounting and tax records.
- To improve our website, using anonymised or aggregated analytics.
We do not use your documents for marketing, we do not sell or rent your data, and we do not share it with recruiters, lenders or anyone not involved in your application.
Chapter 05
5. WhatsApp and email
Most clients talk to us on WhatsApp. We use the WhatsApp Business app. Messages on WhatsApp are processed under WhatsApp's own terms and privacy policy. Please be aware:
- documents you send on WhatsApp are stored on the business devices or systems we use for WhatsApp as well as on your own phone;
- we move documents from WhatsApp into our case storage and then delete them from chats within 7 days ;
- if you prefer, you can send documents by email instead.
Chapter 06
6. How do we store and protect documents?
- Case documents are stored in a password-protected business cloud drive with two-step login, shared only with the staff handling your case, with access limited to the staff working on your case.
- Accounts used to store documents use two-step verification.
- Staff devices that hold client documents are password-protected.
- We do not keep printed copies after submission, except where a country requires us to submit originals or printouts; any spare printouts are shredded.
- If we discover that your data has been accessed without authorisation, we will tell you without undue delay, explain what happened and what we are doing about it.
No system is perfectly secure. We will not claim otherwise.
Chapter 08
8. How long do we keep your data?
| Data | How long |
|---|---|
| Passport, CNIC, bank, family and employment document copies | Deleted 90 days after the visa decision, unless you ask us in writing to keep them for a future application |
| WhatsApp chat history | Documents removed as in section 5; the text of the chat is kept for 12 months for case history, then deleted |
| Enquiries that did not become a case | Deleted after 12 months |
| Invoices and payment records | As long as Pakistani tax law requires |
| Analytics data | According to the retention setting in our analytics tool (set to 14 months) |
Chapter 09
9. Your choices and rights
You can ask us at any time to:
- give you a copy of the data we hold about you;
- correct anything that is wrong;
- delete your data, except records we must keep by law or data already submitted to a visa authority;
- stop contacting you.
Email info@visitvisaspecialists.pk. We reply within 14 days and may ask you to confirm your identity first.
Chapter 10
10. The law
Pakistan does not yet have a comprehensive personal data protection law in force: the Personal Data Protection Bill had still not been enacted as of October 2026, according to news reporting. The Prevention of Electronic Crimes Act 2016 (PECA) makes it an offence to obtain, sell, possess, transmit or use another person's identity information without authorisation (section 16). We handle your identity documents only with your authorisation and only for your application. When a Pakistani data protection law comes into force, we will update this policy to meet it.
If you are applying from the UAE, Saudi Arabia or another country, that country's data protection rules may also apply to how we handle your data, and we will follow them.
Chapter 11
11. Children
We collect children's documents only from their parent or legal guardian, and only when the child is travelling.
Chapter 12
12. Changes to this policy
If we change this policy, the version and effective date at the top change, and we will tell active clients about important changes on WhatsApp or email.
Chapter 13
13. Contact
info@visitvisaspecialists.pk · 0304 1458319 · 226-B, Tulip Extension, Tulip Block, Sector C, Bahria Town, Lahore 53720, Pakistan