Effective 14 October 2026. Version 1.0. This policy is part of our Terms of Service.
In short: Government visa fees are set and kept by the embassy, immigration authority or e-visa portal, so they are almost never refundable, whatever the decision. Our service fee is refunded in full if you cancel before we start, partly if you cancel before submission, and in full if a refusal or rejection is caused by our own mistake. It is not refunded because an authority refuses a visa after we have done the work.
Chapter 01
1. Two different kinds of fee
| Fee | Who keeps it | Refundable? |
|---|---|---|
| Official fee (visa fee, e-visa fee, biometrics fee) | The government or its portal | Only if that authority's own rules allow it. We will help you apply for any refund the authority offers, but we cannot promise one. |
| Third-party charges (visa centre service charges, courier, insurance, bookings) | VFS Global, TLScontact, BLS, the courier, insurer or hotel | According to that company's terms. Cancellable bookings are cancelled at your request. |
| Our service fee | Visit Visa Specialists | According to section 2 below. |
Chapter 02
2. When is our service fee refunded?
| Situation | Refund of our service fee |
|---|---|
| You cancel before we start work (before we review any document) | 100% |
| You cancel after we have reviewed your documents or prepared your checklist, but before the application is submitted | 50% |
| The application has been submitted and the authority refuses it | No refund. The work has been done, and no agent controls the decision. |
| The authority rejects or refuses because of our mistake (for example, we entered a wrong passport number, date or name, or missed a document we had confirmed in writing was not needed) | Full refund, and where the authority allows a corrected application we file it without a new service fee |
| We decline your case after reviewing it (for example, because we believe it would be refused, or a document is not genuine) | Full refund if declined before review; otherwise 50% unless section 3 applies |
| A government suspends or stops issuing visas before submission (for example, a nationality-wide suspension) | 50%, or we hold the work for a later application within 12 months, as you choose |
| Consultation, file review, interview preparation or refusal analysis that has already taken place | No refund, as the service has been delivered |
Consultation fees are credited against a filing package booked within 14 days, as explained on our pricing page.
Chapter 03
3. When is no refund given?
No part of our service fee is refunded if:
- you gave us a forged, altered or false document, or false information, or hid a previous refusal, overstay or deportation;
- you missed your biometrics appointment or interview without telling us in time to rebook;
- you stopped replying for 60 days and we closed the file after two written reminders.
Chapter 04
4. How do you request a refund?
- Email info@visitvisaspecialists.pk (subject "Refund request") or message 0304 1458319 from the number registered with your case.
- Include your name, case reference and the reason.
- We confirm within 3 working days whether the refund is approved and the amount, with reasons.
- Approved refunds are paid within 10 working days to the account or wallet you paid from. Bank or wallet charges for the original payment may be deducted only if they cannot be recovered.
Chapter 05
5. Disagreements
If you disagree with our decision, reply to our email and a senior consultant will review it. You keep all your rights under the consumer protection law of your province; this policy does not take any of them away.
Chapter 06
6. Changes
If we change this policy, the version and effective date above change too. The version in force on the day you paid applies to your case.
We are an independent private agency, not affiliated with any government. Visa decisions are made solely by the relevant authority.